Returns & Exchanges

At Joker & Witch, we want you to be completely satisfied with your fashion accessories, which is why we offer a hassle-free 7-day return and exchange policy from the date of delivery. Please ensure that all items are unused, in their original packaging, and have all tags intact to qualify for a refund or replacement.

Return Process

• 1.
  Initiate Request

  Visit our Returns Center on the website and enter your order ID and email address to select the items you wish to return or exchange.

• 2.
  Quality Check Preparation

  Securely pack the products in their original brand box and outer packaging to prevent damage during transit, ensuring all promotional gifts are included.

• 3.
  Reverse Pickup

  Our logistics partner will arrive at your doorstep within 2-3 business days to collect the package; please ensure you obtain a pickup receipt for your records.

• 4.
  Refund Processing

  Once the returned item passes our quality inspection at the warehouse, your refund or exchange will be processed within 5-7 working days to your original payment method.